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What's included?
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| All local taxes (VAT and IGIC) |
| All Vehicle Insurances: |
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Collision damage waiver (CDW)
Total coverage in case of the theft of the vehicle (TP)
Personal Injury Assistance (PAI)
Damage or accident to third parties
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| Unlimited mileage |
| Free Second driver |
| Free airport service |
| Free Amendment and Cancellation Policy |
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What's not included?
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| Damage to tyres and windows |
| Fines |
| Lost or damaged car keys |
| Filling in with the wrong fuel |
| For out of hours pick up (24:00h until 07:00h) there is an extra charge of 30 euro which is not included in the total amount. |
| No hotel deliveries. Both picking up and dropping off must take place at the airport. |
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Fuel Policy
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| For rentals with a duration of 4 or more rental days, the customer will pay in advance for a full tank of fuel and will have to return the vehicle as empty as possible. Please, be aware that unused fuel will not be refunded. |
For rentals with a duration of less than 4 days, the following options would apply:
Full-Half: Customer will pay for half a tank of fuel and the vehicle will have to be returned half.
Full-Empty: Customer will pay for a full tank of fuel and it will have to be returned as empty as possible.
Full–Full: Customer will have to return the vehicle with a full tank of fuel.
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Fuel prices may vary depending on the vehicle's model and on the market prices at the moment of collection.
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| Regarding the Full-Half option, Record Go would like to inform that, in the event the vehicle is returned will less fuel than agreed upon collection, the missing fuel plus a 15-euro processing fee will be charged to the customer. In the same way, with regard to the Full-Full option, if the vehicle is not returned full, the missing fuel and a 15-euro processing fee will be charged to the customer. |
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Extras
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| Child seats: suitable for babies from 6-9 months to 2 years old |
| Booster seats: suitable for children from 9-12 months to 5 years old. |
| Both can be hired upon request. |
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Flight information:
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| In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time. |
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Payment method:
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| The only payment method available is with a major credit card (VISA, Eurocard / Mastercard or American Express). The owner of the credit card must be present as the payment is at the time of pick up. Cash, debit card, bank transfer or advanced payment with your credit card will not be accepted. |
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Driver requirements:
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| A full license valid in the EU, held for at least one year, must be provided. The minimum age to hire a car is 21 years old. Faxed or photocopied licenses are not acceptable. |
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Type of Vehicle:
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| Our supplier will always try their best to provide you the car requested. If the car booked is not available, you will always get a superior category. |
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Accidents / Mechanical difficulties:
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| In the event of an accident or breakdown, our supplier will provide you with a 24 hours breakdown assistance telephone number (stuck on windscreen). |
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Driving restrictions:
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| The vehicles of our supplier cannot be taken abroad. |
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Privacy Statement:
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| We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers. |
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Security Statement:
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| Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time. |
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